Senior Project Manager

Join Our Team as a Senior Project Manager!

New Metrics is a leading human-centric transformation consultancy, empowering organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior. New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.

About the Job:

The Senior Project Manager – Fieldwork Operations is responsible for leading and overseeing the execution of market research fieldwork projects from planning to completion. This role ensures that field activities are conducted efficiently, on schedule, and in line with the highest quality standards. Working closely with project directors, vendors, and internal teams, the Senior Project Manager coordinates field resources, monitors data collection processes, and ensures accurate and reliable data delivery. The ideal candidate combines strong operational leadership with deep knowledge of research methodologies and field management practices to successfully manage complex, multi-region projects while maintaining strict quality control and operational excellence.

Your Main Duties Will Include:

1. Fieldwork Planning & Coordination:

• Coordinate with project director to understand research objectives, sampling plans, and quotas.
• Monitor the supplier field resources (interviewers, supervisors, auditors) and ensure proper training and briefing before launch.

2. Fieldwork Execution & Quality Control:

• Oversee daily field operations to ensure data accuracy, completeness, and consistency.
• Conduct spot checks, back-checks, and quality audits to maintain data integrity.
• Identify and resolve any operational issues, delays, or quality deviations promptly.

3. Vendor Coordination:

• Manage relationships with external field agencies and ensure adherence to company standards.
• Communicate regularly with suppliers regarding progress updates and fieldwork challenges.
• Collaborate with data processing and analysis teams to ensure accurate and timely data delivery.

4. Reporting & Documentation:

• Prepare daily and weekly field status reports highlighting progress, challenges, and corrective actions.

Requirements:

Experience:

• Minimum 5–10 years of experience in field operations within the market research industry.
• Proven experience managing large-scale fieldwork projects (quantitative and/or qualitative).

Technical Skills:

• Strong understanding of research methodologies, sampling, and data collection techniques.
• Proficiency with field management tools, data collection software (e.g., Shopmetrics, CAPI, CATI systems).

Soft Skills:

• Excellent leadership, communication, and problem-solving skills.
• Strong attention to detail and commitment to quality control.
• Ability to work under pressure and manage multiple projects simultaneously.
• Flexibility to travel and oversee fieldwork across different regions.

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
• 94% of our employees feel included and have a sense of belonging
• 94% of employees trust their manager

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

4. A comprehensive focus on flexibility, wellness and result orientation in operation

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!