Senior Project Manager

Technic is proud to announce our partnership with Raptrox as we lead the search for top-tier talent to join their innovative team. Raptrox is a forward-thinking leader in their industry, and we are looking for driven professionals who are ready to make a significant impact. At Technic, we don't just fill roles; we match visionaries with the environments where they can thrive. If you are looking for a career move that offers growth, challenge, and the chance to work with a pioneer like Raptrox, we want to hear from you.

About Raptor

We are a team of seasoned professionals, deeply experienced in delivering AI and CCaaS solutions such as Sprinklr. Our expertise spans from designing the right strategy for contact center solutions to contact center operations, customer experience, and value realization, enabling us to provide actionable insights and measurable impact. We are currently engaged with clients across multiple sectors and multiple geographies, driving innovation and operational excellence hand in hand

Responsibilities

• Own the delivery of CXM platform implementation projects from initiation to closure

• Develop and manage detailed project plans, timelines, and allocation of resources

• Serve as the primary point of contact for clients, ensuring that there is clear communication and management of expectations

• Coordinate with teams, including consultants, developers, and QA, to ensure timely and quality delivery

• Identify risks to the project and implement mitigation strategies proactively

• Conduct regular status meetings and provide reporting to relevant stakeholders

• Ensure all deliverables meet client requirements and are aligned with strategic objectives

• Plan and support change management and adoption initiatives during and post-implementation

• Facilitate post-project reviews and contribute to continuous improvement of project delivery practices

Relevant skill and qualifications

• Bachelor's Degree; PMP, PRINCE2, or Agile certification is a plus

• 4–6 years of experience in project management, preferably in SaaS or consulting environments

• Strong leadership, organizational, and time management skills

• Excellent communication and stakeholder engagement capabilities

• Experience managing enterprise-level implementations and cross-functional teams

• Familiarity with CXM platforms and digital transformation projects

• Ability to thrive in a dynamic, fast-paced environment

•Commitment to delivering high-quality outcomes under pressure • Readiness to put in extra hours when needed to meet critical deadlines