Job Description
Key Result Areas:
- The primary responsibility of the role is to sell Credit Cards and drive balance‑building products such as Balance Transfer and Easy Cash.
- Engage customers through calls and direct meetings to identify needs and convert opportunities into sales.
- Promote appropriate credit card and balance‑building solutions aligned with customer profiles.
- Achieve assigned sales, revenue, and productivity targets.
- Ensure accurate documentation and adherence to internal policies and regulatory guidelines.
- Deliver a high standard of customer service while supporting portfolio growth
Operating Environment, Framework and Boundaries, Working Relationships:
- Operate in a call center environment.
Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up.
Problem Solving:
- Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.
- Real-time crisis management, ownership and problem resolution.
- Resolve working issues within the team as well as between telesales and other units.
- Resolve customer related issues.
Decision Making Authority & Responsibility:
- Conducting appraisal performance / MBO reviews for self.
- Position quota decision in lead generation and adjustments to accommodate changes in process.
- Required to make decision on any matter relating to improving leads and customer satisfaction.
Knowledge, Skills and Experience:
- University Graduate.
- Excellent people management skills.
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
