Senior Relationship Officer.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Key Result Areas:
- The primary responsibility of the role is to sell Credit Cards and drive balancebuilding products such as Balance Transfer and Easy Cash.

- Engage customers through calls and direct meetings to identify needs and convert opportunities into sales.

- Promote appropriate credit card and balancebuilding solutions aligned with customer profiles.

- Achieve assigned sales, revenue, and productivity targets.

- Ensure accurate documentation and adherence to internal policies and regulatory guidelines.

- Deliver a high standard of customer service while supporting portfolio growth

Operating Environment, Framework and Boundaries, Working Relationships:
- Operate in a call center environment.

Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up.
Problem Solving:
- Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.

- Real-time crisis management, ownership and problem resolution.

- Resolve working issues within the team as well as between telesales and other units.

- Resolve customer related issues.

Decision Making Authority & Responsibility:
- Conducting appraisal performance / MBO reviews for self.

- Position quota decision in lead generation and adjustments to accommodate changes in process.

- Required to make decision on any matter relating to improving leads and customer satisfaction.

Knowledge, Skills and Experience:
- University Graduate.

- Excellent people management skills.

- 1-2 years experience in similar work environment.

- Preferably has a practical marketing background.

- Has strong Sales and customer focus and ability to think creatively and work under pressure.

- Excellent presentation skills.

- Good team player with result driven attitude.

- Business sensitive.

- Has analytical and computer skills.

- Adaptable and versatile.