Please note that to comply with Emiratisation, our client is required to hire a UAE National for this position.
Kinetic is working with a leading Bank who are hiring a Senior Relationship Banking Officer to be based in Al Dhafra, Abu Dhabi.
Key aspects of the role include:
- Delivering advanced branch banking and customer service support.
- Handling complex and high-value cash and non-cash transactions.
- Supporting priority customers and maintaining strong client relationships.
- Managing escalated customer requests and resolving service issues efficiently.
- Assessing customer needs and recommending suitable banking solutions.
- Ensuring compliance with internal policies, operational controls, and regulatory requirements.
- Maintaining high service quality standards and operational accuracy.
- Identifying business development and cross-selling opportunities.
To be successful you will need to meet the following:
- To comply with Emiratisation, our client is required to hire a UAE National for this position.
- Minimum qualification: Diploma or higher (high school not accepted)
- Must be willing to work in mall/shift-based branches (6 days per week, 6 hours per day) with rotating shifts.
- Minimum 4 years experience in retail or branch banking, customer service, or banking operations.
- Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing.
- Experience handling priority clients, escalations, and high-value or complex transactions.
- Proficient in banking systems, digital channels, and Microsoft Office.
- Strong communication, multitasking, and time management skills.
- Excellent written and oral communication skills.
- Applicants should be available for face-to-face interviews in the location mentioned above.
***We check all applications and suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.***
