The Renewals Executive is responsible for managing the renewal process of existing clients, ensuring high
renewal rates and customer satisfaction. The role involves proactive engagement with clients, addressing
concerns, and collaborating with internal teams to retain and grow existing business relationships.
Responsibilities:
- Monitor and track upcoming contract expirations and renewal dates.
- Engage proactively with clients to discuss terms, negotiate contracts, and ensure timely renewals.
- Serve as the primary point of contact for clients during the renewal process.
- Identify reasons for non-renewals and collaborate with sales or customer success teams to resolve
- issues.
- Provide regular reports and insights on renewal performance to management and stakeholders.
- Coordinate with internal departments to address client needs and concerns related to renewals.
Education & Experience:
- Bachelor's degree in business administration, Marketing, or a related field.
- Proven experience in customer-facing roles such as account management, customer success, or sales, preferably in a service or target-driven industry.
Functional Competencies:
- Strong negotiation and communication skills.
- Customer-centric approach with the ability to build and maintain strong client relationships.
- Excellent organizational skills and attention to detail to manage multiple renewals simultaneously.
- Proficiency in MS Office.
Key Behaviours:
- Proactive and result oriented.
- Collaborative with internal teams to resolve client issues.
- Analytical mindset to monitor renewal metrics and performance.
- Strong problem-solving skills with a focus on client retention.
Non-Negotiable Skills / Must Haves:
- Proven track record in renewals, account management, or customer success.
- Strong negotiation and interpersonal skills.
- Ability to meet targets and deadlines consistently.
