Must have Experience in Shipping mainly courier.
Job Summary :
Develop, guide, and scale the sales unit. This position is responsible for supervising a team of Sales Executives, monitoring sales pipelines, driving acquisition strategies, and ensuring the company meets or exceeds revenue and growth goals. The ideal candidate must be a confident leader with strong analytical skills, hands-on sales experience, and deep understanding of logistics or parcel delivery operations.
Job Description :
- Lead, supervise, and mentor a team of Sales Executives ensuring high performance and productivity.
- Conduct daily/weekly team briefings, performance reviews, and coaching sessions.
- Provide hands-on field support by accompanying team members on sales calls and client visits.
- Set clear goals, KPIs, and performance expectations for each team member.
- Develop training materials and onboarding procedures for new hires.
- Address performance issues through coaching and structured improvement plans.
- Foster a positive, competitive, and collaborative team culture.
- Develop and execute sales plans aligned with company targets and market opportunities.
- Identify and evaluate new business segments such as e-commerce platforms, SMEs, retail businesses, corporate clients, and bulk shippers.
- Assist in creating customized logistics solutions and pricing proposals for key clients.
- Work closely with the marketing team to implement promotions, campaigns, and lead-generation strategies.
- Analyze market trends and competitor activities to adjust sales tactics accordingly.
- Maintain a strong pipeline of potential clients through networking, partnerships, and cold outreach.
- Build and sustain long-term relationships with high-value and strategic customers.
- Serve as the escalation point for complex customer issues, complaints, or service failures.
- Conduct periodic client reviews to ensure service satisfaction, address concerns, and identify upselling opportunities.
- Coordinate with operations to ensure smooth onboarding and consistent service quality.
- Oversee contract negotiations, renewals, and proposal presentations for major accounts.
- Monitor daily, weekly, and monthly team performance using CRM tools, dashboards, and internal reporting systems.
- Track sales activities including lead generation, client meetings, proposals sent, deals closed, and service adoption rates.
- Prepare comprehensive reports for senior management detailing sales progress, KPI achievement, forecasts, challenges, and recommendations.
- Ensure that all sales activities, client information, and pipeline updates are accurately recorded in the CRM system.
- Conduct root cause analysis on lost deals and implement corrective strategies.
- Work closely with the Operations team to align customer requirements with delivery capabilities.
- Partner with Customer Service to ensure seamless onboarding and issue resolution.
- Coordinate with Finance for pricing approvals, credit terms, invoicing, and debt follow-up.
- Support Marketing by providing field insights for campaigns, market trends, and lead feedback.
- Collaborate with IT to improve CRM systems, tracking dashboards, and customer interface tools.
Qualifications :
- Bachelor's degree in Business, Marketing, Logistics, or a related field (preferred).
- 35 years of sales experience, ideally in logistics, courier, or parcel services.
- Proven experience in team leadership or supervisory roles.
- Strong communication, coaching, and interpersonal skills.
- Ability to analyze performance data and develop actionable strategies.
- Goal-driven, proactive, and able to perform in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
