As an Education Consultant, you will be responsible for selling professional certificates and MBA programs. Your job goes beyond closing deals – you will handle customers, ensure satisfaction, upgrade their purchases (upselling), and maximize the lifetime value of each client.
Key Responsibilities:
1. Selling Certificates & MBA Programs
- Contact new leads via phone, WhatsApp, email, and social media.
- Understand the customer's career goals and recommend the right certificate or MBA.
- Close sales and achieve monthly targets (number of certificates sold).
2. Upselling & Upgrading the Sale
- After a customer buys a certificate, offer them advanced certifications or a bundle package.
- Identify qualified customers and sell them the MBA program.
- Increase the average transaction value per customer.
3. Customer Handling & Follow-up
- Answer pre-sales and post-sales inquiries quickly and professionally.
- Resolve basic issues (registration, payment, certificate delivery).
- Build long-term relationships to encourage repeat purchases and renewals.
4. Reporting & CRM Management
- Log all sales activities and customer interactions in the CRM system.
- Share customer feedback with management to improve products and offers.
Requirements:
- 1–3 years of experience in sales, education consulting, or customer success (EdTech experience is a plus).
- Familiarity with the professional certificates and MBA market in Egypt & the Gulf (strong advantage).
- Excellent communication and persuasion skills.
- Good English (understanding certificate/MBA terminology is a must).
- Target-driven, resilient, and comfortable with rejection.
