Senior Sales Executive - Cargo

Job Purpose
o plan, organise and execute the sales activities of the Calogi Web Portal, ensuring that it receives maximum exposure within the national & international logistics community, with the objective of building for it the reputation of a being an all inclusive Air Cargo Web Portal.

Job Outline:

- Recommends annual sales targets and a promotional action plan to the Calogi Manager based on market need and feedback, competitor activities and assists in designing and developing sales and marketing strategies for the Portal focusing on GHAs, Airlines, Agents and 3PL operators in the USE and overseas.

- Implement sales strategies in the logistics community through a combination of personal meetings, tele-sales and mailing activities, ensuring that the industry is made aware of the existence, variety, competitive prices and quality of the Calogi services available. Provides input into and co-ordinates the distribution of quality mailing, marketing and promotional material.

- Handle customer grievances in a professional, diplomatic & in a timely manner, keeping in mind the Company's policies and procedures in order to ensure service recovery, repeat business, investigation and fault rectification.

- Conduct market assessment surveys by periodically interviewing existing/potential clients, keeping track of competitor's activities, market trends etc. so as to contribute to new product/service development.

- Establishes contacts and negotiates with clients to promote Calogi business. Continuously seeks to enhance business relationships with clients through periodic and major occasion meetings, incentive schemes and effective customer service. Depending on expected volumes, recommendations are made for inclusion of customers under Calogi's deferred payment facility

- Maintain a regular and updated database of Calogi's customers :
a. providing management/operations with trends and anticipated shifts in business so as to facilitate advance planning
b. providing feedback to the management/operations in terms of pricing, staffing, operational practices etc. so as to explore possibilities of process improvement and ensure agreed service standards are being maintained,
c. Aggressively selling of those services that have a maximum contribution to the bottom line.

- Analyse sales performance data against revenue targets/marketing plan, identifying variances and making recommendations to Sales Manager. Ensure effective budgetary control of sales expenses, maintaining a favorable cost/revenue ratio.

- Network with airlines/operators/agents/charter brokers etc. so as to collect intelligence on competitor plans and intentions. Follow up on different airport and airline/charter volumes, country specific political and economic conditions, market trends, leaders and new entrants etc. so as to take advantage of volatility in the charter markets. Maintain close ties with DAFZA, Customs, Police, DA and with dnata internal managers in an attempt to improve the final product.
Qualifications & Experience
Qualification:
- Degree or Honours (12+3 or equivalent)
- Degree preferably with a Business Administration/Marketing or Sales specialisation.

Experience:
- Logistics/Cargo.Other : 3+ Years
- Experience in an airline, GHA in a sales environment. Training in Airline Cargo Rating.

Knowledge/skills:
- Good interpersonal skills and the ability to deal with all levels of people (internal/external) customers.
- Good standard of spoken/written English.
- Knowledge of computer application packages, viz. Database, Spreadsheet, Ability to negotiate at all levels.
- Capable of working independently, adaptable to constantly changing trends and technologies within the airline and cargo industries.
- Safety Sensitive Role: No
IMPORTANT NOTE: This role is a 3-year fixed term contract