Job Description: Outbound Tourism Sales Manager
Location: dokki
Department: Sales & Business Development
Reports To: Director of Sales / General Manager
Position Summary
The Outbound Tourism Sales Manager is a pivotal leadership role responsible for spearheading all sales activities for our international travel services. You will develop strategic sales plans, manage key client relationships (B2B & B2C), and oversee the end-to-end booking process to ensure operational excellence and outstanding customer satisfaction. The ideal candidate is a results-driven professional with deep expertise in the tourism industry and a proven ability to exceed sales targets in the Saudi/GCC market.
Key Responsibilities
Sales Strategy & Revenue Growth:
- Develop and execute comprehensive sales strategies to expand market share and achieve aggressive revenue targets for outbound tourism packages.
- Identify new business opportunities and market trends to create compelling travel products.
- Monitor sales pipelines, conversion rates, and KPIs to drive performance and forecast accurately.
Client & Account Management:
- Manage and grow relationships with both B2B clients (corporate accounts, travel agencies) and B2C clients (individual travelers, groups).
- Provide expert consultation to clients, tailoring travel itineraries that include flights, hotels, visas, transfers, and tours.
- Ensure high levels of client satisfaction and retention through proactive communication and service.
Operational Leadership & Compliance:
- Oversee the entire booking process, ensuring accuracy, timeliness, and compliance with international travel regulations and Saudi tourism policies.
- Supervise and mentor a team of sales and coordination staff (if applicable), ensuring high performance and professional development.
- Utilize GDS systems and booking platforms to manage reservations efficiently.
Reporting & Analysis:
- Prepare detailed sales reports, performance analyses, and market forecasts for senior management.
- Implement improvements based on data-driven insights to optimize sales processes and profitability.
Required Qualifications & Skills
- Bachelor's degree in Tourism Management, Business Administration, Marketing, or a related field.
- Minimum of 5 years of proven experience in outbound tourism sales, travel management, or a related role, with a documented track record of meeting and exceeding sales targets.
- Strong technical proficiency in GDS systems (Amadeus, Sabre, or Galileo), airline ticketing, and hotel booking platforms.
- In-depth knowledge of international travel logistics, visa processes, and destination management.
- Exceptional negotiation, communication, and interpersonal skills.
- Superior customer relationship management (CRM) skills.
- Ability to multitask, prioritize, and work effectively under pressure to meet deadlines.
- Fluency in English (written and spoken) is mandatory.
Preferred Qualifications
- Professional proficiency in Arabic.
- Prior experience working within the Saudi Arabian or GCC tourism market.
- Formal leadership or team management experience.
- Relevant industry certifications (e.g., IATA, travel consultant certifications).
What We Offer
- A competitive, tax-free salary and performance-based incentives.
- Comprehensive health insurance.
- Annual travel benefits.
- Opportunities for professional growth and career advancement in a fast-growing industry.
- A collaborative and supportive work environment.
