Job Summary
The Senior Sales Operations Admin is responsible for overseeing and coordinating sales operations activities to ensure smooth execution of business processes and effective collaboration between the Sales team and internal departments.
The role acts as a key operational point of contact for Sales, ensuring timely follow-up on business requests, maintaining accurate sales data and reports, monitoring pending activities, resolving operational issues, and supporting continuous process improvement.
The position requires strong organizational and analytical skills, excellent stakeholder management, and the ability to independently manage multiple priorities while ensuring operational efficiency and compliance with company procedures.
Accountability & Responsibilities
- Oversee daily Sales Operations activities and ensure smooth coordination between the Sales team and internal departments, including Finance, Logistics, Procurement, HR, and other business units.
- Act as a key point of contact for Sales-related operational requests and ensure timely execution and closure.
- Follow up on sales processes, approvals, and pending requests while proactively identifying and escalating delays.
- Monitor the progress of sales-related activities and provide regular updates to relevant stakeholders and management.
- Prepare, analyze, maintain, and update sales reports, trackers, dashboards, and operational records.
- Ensure the accuracy and completeness of sales data and operational documentation.
- Coordinate required approvals and ensure all supporting documents are completed accurately and within deadlines.
- Support the Sales team in resolving operational issues that may impact the sales cycle.
- Coordinate cross-functional meetings and follow up on agreed actions and deadlines.
- Maintain accurate records of customer-related operational activities and ensure proper documentation.
- Analyze operational processes and identify opportunities for improvement and increased efficiency.
- Recommend and support the implementation of process improvements and operational enhancements.
- Monitor recurring operational issues and coordinate with relevant departments to identify and implement appropriate solutions.
- Ensure compliance with company policies, procedures, and internal controls.
- Prepare operational updates and reports for management when required.
- Support the Sales team with ad-hoc operational and administrative requirements.
- Provide guidance and support to junior Sales Operations team members when required.
Requirements
1 – Required Experience
- Bachelor's degree in Business Administration, Commerce, or a related field.
- 5 years of experience in Sales Operations, Sales Administration, Sales Coordination, or a similar role.
- Proven experience in coordinating with multiple departments and managing cross-functional processes.
- Previous experience handling sales reports, trackers, operational data, and follow-up activities.
- Experience managing multiple requests and stakeholders simultaneously.
- Strong experience in monitoring processes, identifying delays, and ensuring timely completion.
- Previous experience in process improvement or operational enhancement is preferred.
2 – Technical Skills
- Microsoft Excel – Advanced level.
- Strong proficiency in Microsoft Office Suite.
- Experience with CRM systems.
- Experience with ERP systems is preferred.
- Strong reporting and data management skills.
- Ability to analyze sales and operational data and prepare meaningful reports.
- Familiarity with dashboards and data visualization is a plus.
3 – Soft Skills
- Excellent communication and interpersonal skills.
- Strong stakeholder management skills.
- Excellent coordination and follow-up abilities.
- Strong analytical and problem-solving skills.
- Excellent time management and prioritization skills.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and work under pressure.
- Proactive mindset with strong ownership and accountability.
- Strong teamwork and collaboration skills.
- Ability to work independently with minimal supervision.
- Professional attitude and strong business awareness.
