Senior Sales Support Specialist

Position Summary

The Senior Sales Support Specialist will be responsible for supporting marketplace and distributor performance by managing pharmacy follow-ups, improving engagement and retention, supporting reactivation, and ensuring consistent telesales execution.

Key Responsibilities

• Manage pharmacy follow-ups to increase marketplace engagement and retention.
• Support activation and reactivation of pharmacies.
• Follow up with inactive, paused, or low-performing pharmacies.
• Encourage pharmacies to increase their marketplace activity and purchasing behavior.
• Support distributor performance through consistent pharmacy follow-up.
• Track pharmacy activity, call outcomes, and follow-up progress.
• Handle pharmacy-related issues and escalate when needed.
• Coordinate with internal teams to support execution and resolve issues.
• Maintain accurate updates and organized follow-up records.
  
  

Requirements

• Bachelor's degree.
• 1–3 years of experience.
• Tele-sales experience.
• Experience in the pharmaceutical field is preferred.
• Strong communication, persuasion, and follow-up skills.
• Ability to manage multiple follow-ups and prioritize urgent cases.
• Good tracking and reporting skills.