Position: Senior Salesforce Data Cloud & Agentforce Consultant
Location: Egypt
Contract: Fulltime
Key Responsibilities
Salesforce Data Cloud
- Implement and manage Data Cloud data models, data streams, and data ingestion pipelines.
- Configure identity resolution, harmonization rules, and profile unification.
- Build and optimize segments, calculated insights, and activation targets.
- Ensure data quality, governance, and compliance with enterprise and regulatory standards.
- Monitor ingestion, processing, and data transformations for performance and accuracy.
- Build connectors and integrations with Sales, Service, Marketing, Commerce, and external data sources.
Salesforce Agentforce
- Configure and train AI agents using Agentforce tools.
- Define agent roles, capabilities, decision trees, guardrails, and connected actions.
- Integrate Agentforce with Data Cloud unified profiles to drive personalized automation.
- Implement agent workflows for sales enablement, customer service, and operational automation.
- Test, evaluate, and refine agent behavior for accuracy, safety, and productivity.
- Work with cross-functional teams to scale agent use cases across channels.
Cross-Cloud & Technical Delivery
- Collaborate with technical teams to design scalable integrations.
- Support real-time and batch activation patterns (APIs, events, connectors).
- Document configurations, workflows, and architectural decisions.
- Troubleshoot issues related to data ingestion, identity resolution, and agent actions.
- Provide support and enablement to business users and internal teams.
Qualifications
- 24 years of experience working with Salesforce platforms.
- Hands-on experience with Salesforce Data Cloud (CDP).
- Knowledge of Agentforce or other LLM/AI-assisted automation tools.
- Experience with Sales, Service, or Marketing Cloud is a strong asset.
- Understanding of data modeling, ETL/ELT, and identity resolution.
- Experience with APIs, integration patterns, and cloud connectors.
- Strong analytical problem-solving skills and attention to detail.
- Salesforce certifications (Data Cloud Consultant, Administrator, AI Associate, Platform App Builder) are preferred.
Soft Skills
- Strong communication and documentation skills.
- Ability to work cross-functionally with business and technical teams.
- Proactive, curious, and eager to learn new Salesforce and AI capabilities.
- Team player with a positive attitude and ownership mindset.
