Senior SAP EWM Operations & Integration Support Specialist

Job Purpose

We are seeking a Senior SAP EWM Operations and Integration Support specialist to provide hands-on

monitoring, troubleshooting, and issue resolution for one of the most advanced SAP EWM warehouse

environments in the region.

The role is focused on run, stabilize, and optimize operations in a highly automated warehouse landscape

that integrates SAP EWM with SAP TM, SAP MM, SAP Ariba, and multiple third-party automation systems.

This is not an implementation role; it is an operations-critical support role requiring deep cross-functional

SAP knowledge and strong troubleshooting skills in live production environments.

Environment Overview

The SAP EWM landscape includes:

· Tight integration with SAP TM, SAP MM, and SAP Ariba

· Fully automated warehouse operations including:

o Pick-to-Light systems

o Call button integrations

o AGVs (Automated Guided Vehicles)

o AS/RS and crane systems

o Dock management with real-time screens directing trucks based on shipment execution

· Real-time material movements driven by:

o MRP-generated schedules

o JIT / JIS signals to suppliers

· Integration with 13+ third-party automation and control systems

The role requires comfort working in high-availability, high-automation environments where system issues

have immediate operational impact.

Job Role

Key Responsibilities

Operational Support & Monitoring:

· Provide L2/L3 operational support for SAP EWM in a 24x7 warehouse environment (business hours +

on‑call as required)

· Proactively monitor warehouse execution flows, queues, and integrations to identify and prevent disruptions

· Analyse and resolve issues related to:

o Inbound, outbound, internal movements

o wave management

o resource management

o yard and dock operations

Integration Troubleshooting:

· Diagnose and resolve issues across integrated systems:

o SAP EWM ↔ SAP TM (transport planning and execution)

o SAP EWM ↔ SAP MM (GR/GI, inventory consistency)

o SAP EWM ↔ SAP Ariba (JIT/JIS supplier signals)

o SAP EWM ↔ third‑party automation systems (AGVs, ASRS, pick‑to‑light, PLC interfaces)

· Identify whether issues are SAP‑side, middleware‑side, or automation‑side and coordinate resolution

accordingly

· Work closely with automation vendors, controls teams, and system integrators.

Incident Management & Root Cause Analysis:

· Lead analysis of critical production incidents impacting warehouse operations

· Perform root cause analysis (RCA) and document permanent corrective actions

· Support stabilization initiatives post‑incident to prevent recurrence

· Maintain operational runbooks and knowledge documentation

Operational Improvements & Optimization:

· Identify opportunities to improve stability, performance, and reliability of EWM processes

· Support fine‑tuning of queues, resources, waves, and automation triggers

· Advise on operational best practices for highly automated EWM environments

· Provide recommendations that reduce manual intervention and operational risk

Stakeholder & Vendor Coordination:

· Act as a technical bridge between:

o IT

o warehouse operations

o automation vendors

o AMS and system integrators

· Provide clear communication during incidents and recovery activities

· Support business users during high‑pressure operational situations

Testing & Validation:

· Collaborate with QA teams to develop test plans and validate solutions.

· Conduct user acceptance testing (UAT) and gather feedback for continuous improvement.

Compliance & Security:

· Ensure that solutions comply with internal policies, industry standards, and security protocols.

· Maintain detailed documentation of all configurations, customizations, and processes for future reference and

audit purposes.

Documentation & Training:

· Develop and maintain detailed documentation for system configurations, processes, and user guides.

· Provide training and support to end-users and other stakeholders.

Job Role

Key Managerial Accountabilities

Soft Skills:

· Strong analytical, problem-solving, and decision-making abilities.

· Excellent communication and stakeholder management skills.

· Ability to work under pressure, manage priorities, and meet deadlines.

Key Performance Indicators (KPIs):

· Timely delivery of SAP EWM enhancements and projects.

· Reduction in operational downtime and warehouse inefficiencies.

· Improved user satisfaction and system adoption rates.

· Adherence to budget and project scope.

Job Requirements

Education • Bachelor's degree in information technology, Supply Chain Management, engineering or a related field. • SAP EWM certifications (preferred). • Deep knowledge of SAP Advanced EWM functionalities: task interleaving, RF frameworks, resource management, etc. • Familiarity with ABAP for debugging purposes and working with development teams. • Experience with automation technologies and warehouse robotics (preferred). • Hands-on experience with Fiori apps related to EWM.

Experience

(Must-Have) • 7+ years hands‑on SAP EWM experience, with at least 3+ years in live operations support • Proven experience supporting highly automated warehouses • Strong knowledge of: 1. SAP EWM core processes (Inbound, Outbound, Internal, Waves, Resources) 2. SAP EWM integration with SAP TM and SAP MM • Solid understanding of automation integrations (AGVs, ASRS, PLCs, pick‑to‑light) • Experience troubleshooting real‑time execution issues, not just configuration • Comfortable working in production‑critical environments.

Strongly Preferred • Experience with JIT / JIS supply chain models • Experience supporting SAP Ariba integration with logistics processes • Exposure to MRP‑driven execution flows • Prior experience in automotive, manufacturing, or high‑throughput distribution environments • Background in AMS or hyper care support roles

Soft Skills • Calm under pressure; able to operate during live production incidents • Strong analytical and problem‑solving mindset • Clear communicator with both technical and non‑technical stakeholders • Ownership‑driven — sees issues through to resolution • Comfortable working in multi‑vendor environments