- Design, deploy, operate, monitor, maintain, and troubleshoot complex IP networks and interconnected network security technologies.
- Provide timely response to all incidents, outages, and performance alerts.
- Design, implement, and manage Palo Alto Next-Generation Firewalls (NGFWs)
- Configure and administer Panorama for centralized management
- Deploy and manage GlobalProtect VPN (remote access and site-to-site)
- Implement and optimize Threat Prevention, URL Filtering, and DNS Security
- Manage WildFire for advanced malware detection and analysis
- Configure Application Control (App-ID), User-ID, and Content-ID policies
- Implement SSL Decryption and traffic inspection policies
- Perform traffic analysis, threat hunting, and incident response
- Optimize firewall performance and ensure high availability (HA)
- Conduct vulnerability assessments and security audits
- Collaborate with SOC teams and support incident investigations
- Provide L2/L3 support and mentorship to junior engineers
- Handle escalated incidents effectively.
- Collaborate with other technology support groups as part of problem resolution efforts.
- Support operational needs and ensure minimal downtime for critical services.
Qualifications & Skills
- Bachelor's degree in computer science, Information Technology, or a related field.
- In-depth knowledge of complex IP networks.
- At least 8+ years of industry experience in network/security engineering roles.
- Solid understanding of network security technologies, data center traffic flow, and advanced troubleshooting techniques
- Strong hands-on experience with Palo Alto Networks full security stack
- Expertise in: NGFW deployment and management, Panorama centralized management, VPN technologies (IPSec, SSL VPN via GlobalProtect), and Security profiles (Anti-Virus, Anti-Spyware, Vulnerability Protection)
- In-depth knowledge of: App-ID, User-ID, Content-ID, SSL decryption and certificate management, Network protocols, routing, and switching
- Experience with Cortex XDR (EDR) and familiarity with XSOAR/XSIAM
- Strong troubleshooting, analytical, and problem-solving skills
- Relevant certifications: PCNSE (Preferred), CISSP / CISM (added advantage)
- Self-motivated with a professional attitude.
- Excellent customer-facing skills.
- Strong communication and listening skills.
- Effective teambuilding, customer service, and interpersonal skills.
- Organized, detail-oriented, and capable of making informed decisions.
- Skilled in handling technical conflicts, organizational challenges, and implementation challenges.
- Proficient in technical problem-solving, system troubleshooting, and business writing.
This role requires a highly skilled and experienced individual capable of delivering operational support and ensuring the reliability and security of critical network and security systems.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Annual flights tickets to home country.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
