Who We Are
Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.
Job Summary
Lead and manage the heavy truck service operations, ensuring excellent after-sales support, customer satisfaction, and smooth service processes.
Key Responsibilities
The key duties and responsibilities of the Senior Service Manager include, but are not limited to:
- Oversee the service team to deliver high-quality support to clients.
- Coordinate service schedules and ensure timely resolution of issues.
- Build and maintain strong relationships with customers.
- Monitor service performance and implement improvements.
Required Skills & Qualifications
- Proven experience in heavy truck or commercial vehicle service management.
- Strong leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Technical knowledge of heavy truck systems preferred.
