Senior Service Mapping Consultant

Nair Systems is currently looking for Senior Service mapping Consultant  for our Qatar operations

Required Qualifications & Skills

·      Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).

·      Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).

·      Strong understanding of CMDB structure, CI classes, and relationships.

·      Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).

·      Experience troubleshooting discovery probes, patterns, and integrations.

·      Ability to analyze complex service dependencies and present clear visual service maps.

·      Strong problem-solving skills with attention to detail.

·      Excellent communication and collaboration skills.

Key Responsibilities

·      Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.

·      Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.

·      Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.

·      Continuously refine and improve service mapping processes to increase data accuracy and completeness.

·      Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.

·      Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).

·      Provide support during incident and problem investigations by leveraging service maps for impact analysis.

·      Develop and maintain documentation for service mapping processes, workflows, and best practices.

·      Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.

·      Stay updated with ITSM and service mapping trends, tools, and best practices.

Should you be interested please send resume at [Confidential Information]