About us:
Insight is a Fortune 500-ranked global provider of hardware, software, cloud and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
Role overview:
The Senior ServiceNow Architect designs and leads solutions across the ServiceNow platform and acts as a trusted advisor to both business and IT. The role owns the overall architecture, defines standards and guardrails, and guides delivery teams to ensure implementations are scalable, secure, and aligned to service management best practices. A key focus is on IT asset management through the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. The architect works closely with stakeholders, developers, administrators, and partners to translate business requirements into practical ServiceNow solutions and to maximise long-term value from the platform.
Key Duties & Responsibilities
- Lead the overall ServiceNow platform architecture and roadmap in line with business and IT strategy, including ITOM and ITAM (HAM and SAM).
- Translate requirements into solution designs, data models, and integration patterns that use outofthebox capabilities wherever possible.
- Produce and maintain design documents and architecture diagrams for new and existing solutions.
- Provide design authority across implementations, reviewing configurations and customisations to ensure adherence to agreed standards and best practices.
- Guide and support developers and administrators through design reviews, code reviews, and mentoring.
- Own or contribute to CMDB and operations design, including discovery, monitoring, and service mapping.
- Design and govern integrations between ServiceNow and other enterprise systems, such as inventory tools, monitoring platforms, procurement, and finance.
- Contribute to platform governance, including design review forums, change control, and the reuse of shared components.
- Work with security and risk teams to ensure roles, access models, and integrations meet security and compliance requirements.
- Engage business and IT stakeholders through workshops and demos, explaining options, trade-offs, and risks in clear, accessible language.
- Identify opportunities to extend platform usage, such as expanding ITAM coverage across more business units, and feed these into backlogs and roadmaps.
- Support presales and estimation activities where architectural input is required.
Experience
- Strong handson experience designing and delivering solutions on the ServiceNow platform in an architect or technical lead role.
- Practical experience implementing or extending ITAM capabilities, including real use of HAM and SAM for lifecycle and compliance.
- Proven background working with multiple ServiceNow products beyond core ITSM (e.g., ITOM, HR, CSM, SecOps).
- Experience working in consulting or enterprise environments with crossfunctional teams and external partners.
- Track record of working directly with business stakeholders to shape requirements and processes, including asset and licence management.
- Experience leading or mentoring ServiceNow developers and administrators throughout delivery cycles.
- Practical exposure to Agile delivery and ITILbased service management.
Skills
- Deep understanding of ServiceNow platform architecture, configuration, and scripting.
- Strong knowledge of IT asset management processes and how they are implemented on the platform, including lifecycle, contracts, entitlements, and compliance.
- Ability to design endtoend workflows, data models, and integrations that are robust and supportable.
- Good understanding of CMDB concepts, discovery methods, and event/operations management, and how these support asset and service management.
- Solid understanding of integration technologies such as REST APIs and web services, and how ServiceNow connects to inventory, monitoring, procurement, and finance systems.
- Excellent communication and presentation skills, able to explain complex designs to both technical and nontechnical audiences.
- Comfortable facilitating workshops, producing clear design artefacts, and presenting solution options with pros and cons.
- Collaborative mindset, with a willingness to seek input from subject matter experts and share knowledge across the team.
Certifications
- ServiceNow Certified System Administrator (CSA).
- One or more ServiceNow Certified Implementation Specialist certifications (e.g., ITAM, HAM, SAM, ITOM, HR, CSM, SecOps).
- Nice to have: ServiceNow Certified Application Developer or equivalent advanced certification.
- Relevant ITIL or Agile certifications are beneficial but not mandatory.
About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there's a reason our average employee tenure is over 6 years.
We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.
Application Details:
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.
We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
A full job description will be provided upon application.
