Senior Site Reliability Engineer

Role Overview

We are seeking a Senior Site Reliability Engineer to join our Platform / Site Reliability Engineering team, focusing on the SolarWinds Observability (SWO) platform and related observability products (including AppOptics and Papertrail). You will work across AWS and GCP environments and Kubernetes-based infrastructure, applying GitOps principles to build and operate reliable, scalable, and secure SaaS services.

The ideal candidate has a strong understanding of SRE practices and a proven track record of implementing high-quality reliability capabilities such as SLAs/SLOs, proactive alert management, incident response, and postmortems in production environments.

What You'll Do (Your Impact)

• Own the reliability, performance, and scalability of the SWO platform and shared observability services running in AWS and GCP, used by customers globally.
• Work collaboratively with software engineering teams to define and evolve infrastructure, deployment, and operability requirements for SWO platform services.
• Contribute actively to automation and observability initiatives, driving best practices in metrics, logging, tracing, and alerting across the platform.
• Learn, develop, and maintain operational tooling for deployment, monitoring, and analysis of cloud infrastructure and systems in AWS and GCP.
• Participate in and help lead 24/7 on-call rotations, owning the response to production incidents, coordinating resolution, and ensuring high-quality communications to stakeholders.
• Create and maintain on-call documentation and incident response playbooks that enable fast, consistent, and high-quality responses to incidents.
• Establish and drive SLOs and error budgets for key SWO services, using them to guide reliability investments and operational excellence.
• Embrace and help spread best practices for CI/CD and code review, including GitHub pull requests and GitOps workflows, to maximize development and release velocity while maintaining reliability.
• Champion a culture of continuous learning and improvement, using postmortems and data to prevent the recurrence of issues and to systematically improve our systems and processes.

What We're Looking For (Ideal Attributes)

• Strong customer orientation and empathy for the impact that reliability and performance have on users.
• Excellent interpersonal and organizational skills, with the ability to collaborate effectively with engineers, product managers, and non-technical stakeholders.
• High attention to detail and a strong focus on quality, especially in changes affecting production systems.
• Ability to act decisively and stay calm under pressure, particularly during high-severity incidents.
• A collaborative problem solver with a strong bias for ownership and action-you take responsibility for problems end-to-end and drive them to resolution.

Your Experience & Skills

• 7+ years of experience designing, building, and maintaining SaaS environments, ideally multi-tenant customer-facing platforms.
• 5+ years of hands-on experience designing, building, and maintaining AWS and/or GCP infrastructure with Terraform (or similar IaC tools).
• Strong experience building and running Kubernetes clusters (managed or self-hosted) in production, including upgrades, scaling, and troubleshooting.
• Solid background in observability-monitoring, logging, tracing, and metrics-and using these signals to drive reliability improvements.
• Practical experience with GitOps CI/CD processes and tooling (e.g., Argo CD, Flux, or similar), including safe rollouts and rollbacks.
• Strong scripting or programming skills in Python, Go (Golang), Bash, or PowerShell, as well as familiarity with AWS CLI tools.
• Experience with security operations for cloud infrastructure: security policies, identity and access management, key management, and setting up encryption at rest and in transit.