Senior Social Activities Sales Account Manager

Main job duties and responsibilities:

1. Identify and develop new business opportunities across corporate clients, schools, universities, organizations, and other target market segments.
2. Generate leads and maintain a healthy and qualified sales pipeline to support the achievement of assigned revenue and Gross Profit targets.
3. Build and maintain strong relationships with prospective and existing clients to maximize business opportunities, customer retention, and repeat business.
4. Conduct market research and monitor customer needs, market trends, competitor activities, and industry developments to identify potential business opportunities.
5. Promote the company's portfolio of Corporate Events, Team Building Programs, School Events, School Camps, Family Days, and Social Activities based on client requirements and market opportunities.
6. Manage assigned accounts and business opportunities throughout the sales cycle, from initial contact and qualification through proposal submission, negotiation, closing, and operational handover.
7. Develop and maintain account plans for key and strategic clients to identify opportunities for account growth, retention, and increased business value.
8. Identify opportunities to expand existing client accounts through cross-selling, up-selling, additional services, repeat business, and new program offerings.
9. Conduct client meetings, presentations, site visits, and business discussions to understand client requirements and develop appropriate solutions.
10. Develop customized event concepts, commercial proposals, and quotations aligned with client objectives, requirements, budgets, and operational capabilities.
11. Lead or participate in commercial negotiations and ensure proposed solutions and commercial terms are aligned with approved pricing, profitability, and authorization guidelines.
12. Coordinate with Operations, Club Operations, Marketing, Sponsorship, Finance, Supply Chain, and other relevant departments to ensure effective handover and successful delivery of confirmed events and activities.
13. Ensure client requirements, agreed deliverables, commercial terms, timelines, and other commitments are clearly communicated to the relevant internal teams and properly followed up.
14. Monitor client satisfaction throughout the sales and delivery process, address client concerns, and coordinate with relevant stakeholders to ensure timely resolution.
15. Maintain accurate and up-to-date CRM records, including leads, opportunities, client information, activities, proposals, quotations, sales stages, and expected closing dates.
16. Prepare and submit regular sales and business development reports covering sales activities, pipeline development, revenue performance, account status, and business opportunities.
17. Monitor performance against assigned revenue, Gross Profit, sales activity, pipeline, and other approved KPIs and take appropriate actions to achieve targets.
18. Develop and maintain strong relationships with strategic clients and business partners and support the development of long-term commercial partnerships.
19. Share market intelligence, customer feedback, competitor information, and business insights with management and relevant stakeholders to support business development and service improvement.
20. Support the development of new sales initiatives, packages, partnerships, and commercial solutions that contribute to the growth of Social Activities.
21. Maintain an updated understanding of the company's services, facilities, programs, packages, and operational capabilities to ensure effective client recommendations and sales presentations.
22. Ensure compliance with company policies, commercial procedures, CRM requirements, pricing guidelines, and approved authorization levels.
23. Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job's specialty.

Job requirements:

Educational background and previous experience:

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. For Account Manager: 0–2 years of relevant experience in Sales, Business Development, Customer Relations, or a related field.
3. For Senior Account Manager: 2–4 years of relevant experience in Business Development, B2B Sales, Key, Corporate Services, or a related field.

Knowledge and Functional Skills:

1. Good communication and interpersonal skills.
2. Strong organizational and coordination abilities.
3. Good knowledge of Microsoft Office applications.
4. Strong organizational and problem-solving skills.
5. Knowledge of camp and events operations, safety standards, and social program management.
6. Ability to work under pressure and manage multiple priorities.