Senior Social Media Account Manager - Hybrid (Abu Dhabi)

This role is for a full-time embedded position within our client's offices in Abu Dhabi. The candidate must be Abu Dhabi-based and commit to working 5 days a week with our client.

The candidate will have a strong command of written and spoken English and Arabic with a track record in leading social and digital efforts for accounts within a B2B environment. Liaising directly and establishing an effective rapport with the client, the Social Media Account Manager will be expected to spend a considerable amount of the working week face-to-face at clients offices, aiming to both service requests and ensure work is completed on time and to best-in-class standard.

Content

• Conceptualize and brainstorm ongoing social and digital content, campaigns, and initiatives for clients alongside a wider client team
• Meet with key stakeholders to take briefs, gather information, and conceptualize social media content into real posts
• Translate content from English to Arabic and vice-versa when required
• Create and edit compelling copy in both English and Arabic to form monthly content calendars, ad-hoc posts, and advertisements for social media and digital accounts
• Post content to relevant social media accounts if required
• Brief in creative requirements to design and video production team for social and digital requirements
• Conceptualized storyboards and managed video shoots for the client to supplement the content on social and digital channels. Manage the video shoot schedules, logistics, and execution
• Work directly with influencers to plan posts or campaigns and ensure content is consistent with client brand and message
• Capture, create, and post live content from events when required

Strategy

• Use data, insights, and global best practices to create and update social and digital strategies for clients
• Create and update social and digital media playbooks, response banks, and guidelines
• Work alongside LMTD's paid media and analytics team to create targeted local, regional, and global paid media and digital advertising strategies
• Create and present to clients a reporting template and structure and manage its completion from start to finish with buy-in and contribution from all relevant departments
• Work with the OCM team to create community management processes that satisfy client targets, developing crisis management plans and contingencies to support
• Actively grow and educate employees knowledge of social media to ensure new trends and best practices are being followed
• Attend client meetings and be the gatekeeper of social and digital for their online presence

Account Management

• Liaise with client representatives daily through email, phone calls, and face-to-face meetings
• Professionally and effectively present monthly reports, campaign strategy, and data to clients
• Complete monthly account progress trackers including but not limited to post numbers, paid media spend, account budget, and invoices
• Own the project management tools and provide visibility to clients
• Follow up on invoicing and finance requests when necessary

Work Schedule

• Required to work from client offices in Abu Dhabi for 3-4 working days/week, following client working hours and exceeding if the client has requirements to meet KPI's
• Certain days where coordination is required could be worked from LMTD offices in either Dubai or Abu Dhabi
• Attend client events during working hours and weekends (when required) for gathering and posting content

Experience, Education, and Skills:

• 5-7 years of relevant account management/oversight experience in a marketing/digital agency or consultancy
• A Bachelor's degree (Major in Marketing/Communication preferred)
• Familiarity with Google Apps, Slack, Monday.com, Brandwatch, and Hootsuite is strongly preferred
• Time management, communication, and organization are your biggest strengths
• A strong team ethic is essential
• A natural leader and energizer within the business
• Planning, tracking, and managing client financials is never a daunting task
• Arabic proficiency is a plus
• UAE driving license is essential