Senior Software Development Engineer/Application Support:
- Applications Production environment management with knowledge on Windows OS and Linux OS Servers management
- Follow policies and procedures on Change Management and IT Governance standards
- Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence
- Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management
- Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report
- Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues
- Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages
- Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures
- Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions
- User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed
- Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches
- Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles
- Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues
- Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement
- Continuous Improvement: Stay current with the latest technologies and best practices in application support
- DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance
Requirements
Saudi Only
4 - 8 years of experience
