The Senior Specialist, Digital Solutions & CX Design will be responsible to design user-centric digital solutions and customer experiences (CX) that meet QF's strategic objectives ensuring that digital services are intuitive, scalable, and aligned with enterprise architecture.
Key Result Areas:
- Deliver user journeys, prototypes, and solution designs that prioritise simplicity, accessibility, and scalability.
- Ensure that all digital solutions reflect business requirements and QF strategic priorities.
- Establish and apply design standards, usability principles, and accessibility guidelines.
- Work closely with business analysts, project managers, and technical teams to embed user-centric design in delivery.
- Identify opportunities to improve the user experience using emerging digital design methods and tools.
- Translate business and user requirements into digital solution designs and user experience flows.
- Produce wireframes, mock-ups, and prototypes to support solution validation and stakeholder engagement.
- Conduct usability testing and refine designs based on user feedback and analytics.
- Ensure solutions are designed for accessibility, scalability, and cross-platform compatibility.
- Document design specifications for handover to development teams.
- Work with enterprise architects to ensure alignment with QF's digital standards and frameworks.
- Promote design thinking and CX best practices within QFIT and across QF entities.
- Contribute to lessons learned and improvement of digital delivery processes.
- Other reasonable tasks as assigned by Supervisor
Minimum Knowledge, Skills & Experience:
- Bachelor's degree in Digital Design, Computer Science, Human-Computer Interaction, or related field. UX or CX certification (e.g. NN/g, BCS, or equivalent) desirable.
- 6-8 years of relevant full-time work experience in digital service design, CX/UX, or solution prototyping, preferably in large-scale IT or digital transformation environments.
- Proficiency in design tools (e.g. Figma, Adobe XD, Sketch), prototyping methods, and usability testing techniques.
- Strong knowledge of design thinking, service design methodologies, and accessibility standards.
- Excellent ability to present designs and influence stakeholders at different levels.
- Excellent oral and written communication skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage
- Proficiency in MS Office applications
