Senior Specialist Enterprise Application Support

Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Senior Specialist – Enterprise Application Support:

Job purpose:

The Senior Specialist Application Support is responsible for managing the daily operations of application support services, ensuring high availability, performance, and reliability of business-critical applications., oversees incident resolution, drives root cause analysis, and ensures SLA compliance in a 24/7 operational environment.

The position acts as the primary escalation point between business stakeholders, development teams, infrastructure, and operations to ensure seamless service delivery

Key accountabilities and decision ownership:

Leadership & Team Management

• mentor Application support staff.
• Allocate tasks, manage workload, and track performance KPIs.
• Conduct technical reviews and ensure best practices are followed.
• Provide escalation support for critical network incidents.

Operations & Infrastructure

• Investigate and resolve application incidents within agreed SLAs
• Perform root cause analysis (RCA) for recurring issues
• Escalate critical issues to relevant teams
• Maintain incident documentation and knowledge base
• Monitor production applications and ensure maximum uptime
• Track system performance, response times, and error rates
• Proactively identify potential issues before they impact users
• Ensure SLAs are consistently met
• Provide operational support for enterprise applications
• Monitor application health, performance, and availability
• Investigate and resolve application incidents and service requests
• Perform root cause analysis for recurring or critical issues
• Coordinate with development, infrastructure, and database teams for issue resolution
• Support application deployments, releases, and configuration changes
• Maintain technical documentation, runbooks, and knowledge base articles
• Ensure adherence to SLAs, operational processes, and best practices

Requirements

• 2+ Years of experience, with
• Bachelor's degree in IT or engineering
• Experience with SQL and database queries
• Familiarity with monitoring tools (e.g., Grafana, Zabbix, SolarWinds)
• Understanding of ITIL framework (Incident, Problem, Change Management)
• Strong knowledge of Windows/Linux servers
• Strong troubleshooting and analytical skills
• SQL querying and database troubleshooting
• Log analysis
• API monitoring
• Basic scripting (PowerShell / Bash preferred)
• Understanding of networking fundamentals

Our values guide how we think and act - They describe what we care about the most

Customer first - It's embedded in our design thinking and customer service approach

Open - Openness allows us to constantly improve and evolve

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team

We are changing lives by constantly striving for a better solution

Click apply below and become part of the Geidea story