Senior Specialist - Operations | UAE National (Transportion Industry Experience)

Job Purpose

Drive safe, reliable, world-class rail station operations by overseeing contractor delivery across

stations, car parks, and customer services. Audit safety and service levels, coordinating events and

emergency activations with stakeholders. Analyze controller logs and performance data and

recommend improvements that elevate passenger experience, operational efficiency and compliance.

Roles & Accountabilities

Strategy

• Develop and update station, depot, and rolling-stock design inputs to ensure operational

suitability, safety, and HSE compliance.

• Define and update station-operation rules, procedures, and work instructions, embedding

concession obligations, KPIs, and global best practices.

• Review HSQE, RSEMS/ASEMS frameworks and risk-mitigation plans and coordinate with QHSE

for operational risk assessments.

• Plan and approve annual and event schedules, operating timetables, and feeder-bus

integration, ensuring capacity efficiency and multimodal alignment.

• Conduct passenger-demand studies and break-even analyses to forecast ridership, prevent

congestion, and support future capacity.

Operations

• Monitor contractor delivery of station, car-park, and customer-service functions, apply

penalties, incentives, and improvement directives for compliance with service agreements.

• Audit and monitor implementation of operator-proposed improvements to ensure

compliance with approved service-quality plans and operational standards.

• Review and evaluate reports on security vulnerabilities and incidents and follow up on

corrective measures and audit the implementation of security performance plans.

• Conduct scheduled and unscheduled audits of stations, signage, facilities, and staff

competencies and escalate findings, track closure, and submit periodic reports.

• Investigate incidents, accidents, and major occurrences and prepare reports, mandate

corrective measures, and oversee emergency drills with Dubai Police and stakeholders.

• Supervise service-improvement projects, design reviews, and procurement lists to validate

readiness, snag resolution, and quality of station upgrades.

• Coordinate with RTA departments and Public Transport Corporation to integrate rail services

with multimodal and feeder-bus operations.

• Serve as a member of the Rail Agency Emergency Management Team, remaining available

during incidents or service disruptions and executing assigned duties in coordination with the

Gold Commander's directives.

Product / Process Improvement

• Benchmark station KPIs, security performance, and customer-satisfaction scores against

leading metros and embed a culture of continuous improvement.

• Analyze performance data, incident logs, and passenger feedback to recommend facility

upgrades, layout changes, and operational enhancements.

• Lead cross-department projects, audits, and lessons-learned reviews and update procedures,

emergency plans, and risk registers accordingly.

Physical Working Conditions

• Perform frequent inspections of stations, depots, and interchanges under live-traffic and

varied weather conditions.

• Remain on-call for special events, night shifts, and emergencies, supporting business

continuity and passenger safety.

Qualifications

• Bachelor's/Master's degree in Transportation Engineering, Operations Management, or Urban Planning.
• Must have minimum 6+ years of experience in case of Master's degree (8+ years in case of Bachelor's degree).
• Must have experience in the transportation industry and experience in investigations, regulatory requirements, security risks, audits, and operator compliance.