As a Senior Support Engineer for Microsoft within SWATX, you will be responsible for resolving complex technical issues and providing high-level support for Microsoft products and services. Your role will involve troubleshooting, diagnosing, and resolving customer issues efficiently while ensuring customer satisfaction and retention.
You will collaborate with cross-functional teams to improve support processes and contribute to the development of technical documentation and knowledge base articles. Additionally, you will mentor junior support engineers and act as a key technical resource for your team.
Key responsibilities include:
- Troubleshooting and resolving escalated issues related to Microsoft products
- Providing technical guidance and training to team members
- Developing and maintaining best practices for support documentation
- Engaging with customers to understand their needs and provide effective solutions
Requirements
To qualify for this position, you should have:
- 5+ years of experience in technical support, specifically with Microsoft products and services
- Strong understanding of Microsoft Azure, Office 365, Active Directory, and other relevant technologies
- Experience in a customer-facing support role, with excellent communication and problem-solving skills
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
- Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert) are highly desirable
