Job Purpose:
Deliver secure and high-performance infrastructure solutions for Nol systems by designing and maintaining architecture that supports operational continuity, business integration, and future scalability across RTA's digital ticketing environment.
Key Responsibilities:
- Design infrastructure and solution architecture in line with RTA's technology strategy and integration needs.
- Analyze performance forecasts and conduct capacity planning to ensure scalability and continuity.
- Contribute to departmental risk registry and implement mitigation plans for infrastructure related risks.
- Maintain and support ACS infrastructure to ensure uninterrupted services and high system availability.
- Ensure optimal Nol system performance and compliance through routine health checks, API/SDK integration with RTA/internal partners, coordination with PTOs/vendors, and preparation of incident and performance reports.
- Support operational excellence and knowledge transfer by maintaining system manuals, guidelines, providing training, and liaising with PTO stakeholders and third-party partners accepting Nol payments for seamless operations.
- Execute security controls, implement fixes from penetration tests, and ensure compliance with audit standards.
- Manage regular disaster recovery drills, backup/restore processes, and submit quarterly KPI reports.
- Maintain BIA and BCP plans to ensure preparedness for infrastructure and service disruptions.
- Perform troubleshooting, root cause analysis, and resolution of technical incidents affecting Nol systems.
- Review architecture and software specifications to ensure alignment with RTA standards and best practices.
- Guide customer journey mapping and prototype design to improve service usability and experience.
- Conduct data analysis for issue resolution, fraud detection, and enhancements to digital systems.
- Implement ISO 20000-aligned IT service capabilities and support project execution as per PMO guidelines.
- Work involves both office tasks and field visits to transit sites for inspections and system testing.
- Requires adherence to safety protocols in operational environments.
Qualifications & Experience:
- Bachelor degree in engineering or information system.
- Minimum 3 years of experience with Masters or 5 years of experience with Bachelors
Key Skills & Competencies:
- Strong knowledge of IT System and Infrastructure Management
- Excellent stakeholder management and communication skills
- Strong analytical, reporting, and problem-solving capabilities
- Ability to work in a dynamic, fast-paced technology environment
