Senior Telesales Specialist

About Sokna

Egypt's First end-to-end funeral service dedicated to honoring the passing of your loved ones. Feel Safe. Feel SOKNA.

Job Summary

The Senior Telesales Specialist will be responsible for handling inbound and outbound leads, understanding customers needs, presenting suitable SOKNA services, handling objections, and closing sales.

The role requires a strong sales mindset, excellent communication skills, empathy, and the ability to consistently achieve and exceed sales targets.

Key Responsibilities

• Handle inbound and outbound calls with potential and existing customers.
• Contact and follow up with qualified leads to maximize conversion opportunities.
• Understand customers needs and recommend the most suitable SOKNA services and packages.
• Clearly explain SOKNA's services, pricing, packages, and value proposition.
• Handle customer objections and concerns professionally and effectively.
• Close sales and ensure a smooth customer handover to the relevant teams.
• Achieve and exceed daily, weekly, and monthly sales targets and KPIs.
• Maintain accurate and updated customer information and sales activities on the CRM.
• Manage follow-ups and ensure no qualified lead is missed.
• Identify upselling and cross-selling opportunities when relevant to the customer's needs.
• Build strong and professional relationships with customers.
• Coordinate with Operations, Customer Service, and other relevant teams to ensure a smooth customer journey.
• Monitor personal performance and identify opportunities for improvement.
• Provide regular feedback on customer needs, objections, market trends, and common sales challenges.
• Share successful sales techniques and best practices with junior team members.
• Support and guide junior Telesales team members when needed.
• Maintain a high level of professionalism, empathy, and confidentiality when dealing with customers.
• Ensure compliance with SOKNA's sales processes, policies, and customer service standards.

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is preferred.
• 2–4 years of proven experience in Telesales, Inside Sales, Call Center Sales, or a similar sales role.
• Proven track record of achieving and exceeding sales targets.
• Strong experience in lead conversion and closing sales.
• Experience working with CRM systems.
• Excellent communication and active listening skills.
• Strong persuasion, negotiation, and objection-handling skills.
• Strong follow-up and relationship-building skills.
• Target-driven, proactive, and results-oriented.
• Ability to work under pressure in a fast-paced environment.
• Excellent Arabic communication skills.
• Good command of English is preferred.
• Strong customer-centric mindset with high empathy and professionalism.