Air Ticketing & Itinerary Fulfillment:
- Book, issue, reissue, and refund air tickets using GDS systems (Amadeus)
- Ensure 100% accuracy in fare calculations, route planning, and corporate policies
- Handle flight changes, cancellations, and urgent last-minute bookings
- Apply lowest fare search strategies while balancing client preferences
Hotel & Non-Air Services Booking:
- Reserve hotel accommodations through B2B platforms, direct contracts, or DMCs
- Coordinate car rentals, airport transfers, meet & assist, rail, and ferry services
- Support group and individual visa arrangements and travel insurance where applicable
- Confirm booking accuracy and supplier coordination
Client Communication & Request Handling:
- Respond promptly and professionally to client requests via email or phone
- Clarify travel needs, approvals, and budget limitations where needed
- Ensure clear and detailed communication of itinerary and confirmations
- Provide alternate travel options if preferred ones are unavailable
Process Compliance & Documentation:
- Maintain complete and compliant booking records in the back-office system (e.g., TINA)
- Ensure correct usage of client profiles, approval flows, and policy tags
- Follow SOPs related to each account and note all actions clearly in CRM
Support & Collaboration:
- Coordinate with other internal teams (Finance, Product, Visa, MICE) as required
- Assist colleagues during peak hours or urgent cases
- Share feedback on system or supplier issues to improve operations
Candidate Requirements:
- Experience: 35 years in corporate travel operations or business travel ticketing
- Solid experience in handling both GDS ticketing and non-air travel components
Systems Knowledge:
- Proficient in GDS (Amadeus/Sabre) ticketing, fare rules, and itinerary creation
- Experienced in B2B hotel booking platforms (e.g., TBO, Hotelbeds)
- Familiarity with back-office systems like TINA and CRMs like Freshdesk
Skills:
- Strong customer service orientation and communication skills
- High attention to detail and ability to multitask under pressure
- Knowledge of visa documentation, travel insurance, and corporate travel rules
- Languages: Fluent English (Arabic is a plus)
