Senior Travel Consultant

Company Description Travitell Egypt is a travel and tourism company serving both corporate and individual travelers with comprehensive tour and travel solutions. The company specializes in domestic tourism within Egypt, as well as incoming and outgoing tourism services. Travitell Egypt focuses on providing tailored travel experiences, including trip planning, tour packages, and related travel support. Team members collaborate to deliver reliable, efficient, and customer-focused services to travelers from diverse backgrounds.

Role Description The Senior Travel Consultant is a full-time, on-site role based in Heliopolis. This role is responsible for advising clients on travel options, preparing customized itineraries, and managing complete travel arrangements including flights, accommodations, tours, and transfers. The Senior Travel Consultant handles reservations, processes booking changes and cancellations, and ensures accurate documentation and payment handling. Daily tasks include responding to customer inquiries, providing destination information, resolving issues before and during travel, and coordinating with suppliers and partners. The role also includes mentoring junior team members, maintaining up-to-date knowledge of travel regulations and market trends, and supporting the improvement of internal processes and service quality.

Qualifications

• Strong expertise in Travel Consulting and Travel Management, with the ability to design and oversee comprehensive travel plans for diverse client needs.
• Proficiency in Travel Arrangements and Reservations, including booking flights, hotels, tours, and transportation using travel systems and GDS platforms.
• Demonstrated Customer Service skills, with a focus on responsive communication, issue resolution, and delivering a positive client experience.
• Previous experience in a senior or lead travel consulting role, preferably in domestic, incoming, and outgoing tourism.
• Knowledge of travel regulations, visa requirements, and industry best practices relevant to Egypt and international travel.
• Strong organizational and time-management abilities, with attention to detail and accuracy in documentation and billing.
• Effective spoken and written communication skills in English; Arabic language skills are an advantage.
• Comfort working on-site in Heliopolis and collaborating with colleagues, suppliers, and corporate clients.
• Relevant education in Tourism, Hospitality, Business, or a related field, or equivalent practical experience.