Senior UC Presales Engineer

Key Responsibilities

• Design and implement Unified Communications solutions, including voice, video conferencing, messaging, and collaboration platforms.

• Coordinate UC projects, including system upgrades, migrations, integrations, and deployments.

• Act as a Subject Matter Expert (SME) and escalation point for complex voice and video-related issues.

• Manage vendor relationships, licensing, SLAs, and support contracts.

• Collaborate with internal teams and customers to ensure reliable, secure, and high-performing UC services.

Experience & Qualifications

• Bachelor's degree in Information Technology, Telecommunications, or a related field.

• 5+ years of experience working with Unified Communications technologies.

• Strong hands-on experience with Avaya Aura and Cisco Collaboration platforms.

• Solid understanding of VoIP, SIP, QoS, SBCs, call routing, and video conferencing technologies.

• Relevant certifications such as Avaya ACSS/ACIS or Cisco Collaboration are a strong advantage.

• Excellent communication, leadership, troubleshooting, and problem-solving skills.

• Familiarity with ITIL processes and service management tools is a plus.