Senior Visa Consultant

• Key Responsibilities
• Clarify client destination, purpose, dates, and visa category; set realistic expectations
• Coordinate applications across tourist, business, family, transit, study, and work categories
• Issue documentation checklists and review files for completeness and consistency
• Coordinate appointments, biometrics, and submission handovers; maintain a secure live-application tracker
• Deliver courteous, empathetic client communication and manage service recovery
• Perform quality control on files, forms, and payments; ensure secure data handling and report suspected fraud
• Coordinate with sales/reservations teams and report on volume, completeness, and referrals
• Coach junior consultants and help maintain SOPs, checklists, and training materials

Requirements & Qualifications

• Diploma/degree in Travel & Tourism, Hospitality, Business, International Relations, Law, or related field
• 4–6 years of progressive experience in visa assistance, documentation, or immigration services
• Demonstrable experience with Schengen, UK, US, Brazil, Türkiye, or other visa markets
• Strong written and spoken English; additional languages an advantage
• Sound understanding that visa decisions rest with authorities — truthful, confidential, and quick to escalate

Required Skills

• Documentation and process control (checklists, forms, appointments, secure files, tracking tools, QC)
• Strong customer-service capability: clear communication, expectation management, complaint handling
• Proficiency with CRM, document-management platforms, calendars, appointment systems, and secure file-sharing
• High integrity and ethical discipline; discretion with confidential information

Preferred (Nice to Have)

• Formal training in visa documentation, travel services, privacy, or compliance
• Experience in multi-country, multi-language, or high-volume corporate-client settings
• Familiarity with visa-application-centre processes and online appointment platforms
• CRM automation, document-management systems, and sales-handover experience
• Experience: 4–6 years in visa assistance, documentation, or immigration services