Service Account Manager – MEA
We are looking for an experienced and results-driven Service Account Manager – Middle East & Africa (MEA) to join our team. This role is ideal for a professional with strong technical expertise, analytical thinking, and leadership capabilities who can drive service excellence and support business growth across the region.
Key Responsibilities:
- Lead the resolution of complex technical issues and service requests, ensuring timely and effective solutions.
- Participate in regional projects and lead assigned workstreams to support business objectives.
- Analyze recurring issues, identify root causes, and recommend preventive and continuous improvement initiatives.
- Translate business and customer requirements into clear technical and functional specifications.
- Coordinate and oversee contractors and service providers, ensuring the quality and accuracy of deliverables.
- Collaborate with cross-functional teams to enhance service performance and customer satisfaction.
- Drive continuous improvement initiatives within the service organization to optimize operational efficiency.
Qualifications:
- Bachelor's degree in Engineering, Business, or a related field.
- Proven experience in service sales, technical service, or after-sales support, with leadership responsibilities.
- Strong analytical and problem-solving skills with the ability to manage complex technical challenges.
- Excellent communication, coordination, and stakeholder management skills.
- Experience working across the Middle East & Africa (MEA) region is an advantage.
