Job Description

Duties & Responsibilities:

Open and maintain job cards with accurate machine, complaint, repair, and service details.
Handle customer complaints, service requests, and provide regular updates on repair progress.
Prepare repair estimates and obtain customer approvals before starting work.
Coordinate with the Workshop and Parts teams to ensure smooth and timely completion of jobs.
Monitor workshop jobs, technician workload, job progress, and turnaround time.
Coordinate urgent breakdowns, preventive maintenance, and planned service requirements.
Prepare and follow up on warranty claims with OEMs.
Coordinate invoicing and ensure proper documentation and timely closure of completed jobs.
Maintain good customer relationships and support the Workshop Manager in improving workshop efficiency and customer satisfaction.

Qualification:

Diploma in Mechanical / Automobile Engineering.

Experience:

4 to 5 years in service coordination/advisory, preferably with a construction equipment/heavy machinery dealership

If you meet the above requirements and are interested in joining our team, kindly share your CV to [Confidential Information].