Service Advisor

Company Profile

A leading company in the insurance sector, committed to providing high-quality insurance solutions and delivering excellent service to its partners and customers.

Job Summary

We are looking for a Service Advisor to join the Customer Service team. The role will focus on supporting external partners, handling daily transactions and inbound queries, ensuring service excellence, and maintaining compliance with internal processes and guidelines.

Key Responsibilities

• Support external partners in winning and retaining business.
• Provide adequate support on daily partner transactions.
• Handle inbound calls and queries according to assigned targets using Genesys and CRM.
• Ensure all transactions comply with internal audit processes.
• Provide the best discounts by following renewal business guidelines.
• Deliver excellent service to all partners.
• Handle customer/partner complaints and support service improvement.
• Prepare and follow up on MIS and reporting requirements.
• Perform any other assigned day-to-day responsibilities.

Qualifications:

• 1–2 years of experience in Call Center or Customer Service.
• Previous experience in the insurance sector is preferred.
• Experience using CRM and Genesys systems is preferred.
• Good knowledge of customer service processes and complaint management.
• Understanding of service quality and customer service KPIs.
• Strong communication and customer service skills.
• Strong analytical and conceptual thinking.
• Confident, proactive, and results-oriented.
• Strong team orientation and initiative.
• Fluent English is must