Duties & Responsibilities
- Perform installation, configuration, and testing of UC/CX applications.
- Handle L1/L2 troubleshooting, log collection, patching, and updates.
- Perform system health checks, monitoring, and preventive maintenance.
- Manage daily support cases and ensure timely resolution.
- Document configurations, changes, and customer interactions.
- Escalate complex issues to senior engineers or vendor support.
- Provide technical support during project implementation phases.
Qualifications:
- Bachelor's degree in computer engineering, Communication Engineering, Information Technology, or a related field.
- 2 to 3 years of experience in telephony systems and network fundamentals.
- Hands-on experience in installation, configuration, and support of Avaya Aura and contact center applications.
- Experience in supporting Oracle SBCs.
- Experience with Avaya IP Office (IPO).
- Previous experience with Genesys contact center solutions is a plus.
- Good command of the English language (verbal and written).
- Strong teamwork and collaboration skills.
