Service Consultant- Automotive

Maximize service profitability through the use of professional sales techniques

Maximize customer awareness of all available Retailer services

Ensure highest level of customer care and satisfaction at all times

Maintain excellent standards of departmental administration

Help Retailer to achieve industry-leading standards of process efficiency

Key Competences

Customer Focus

Approach every situation with a desire to understand and deliver

Listen effectively and communicate clearly

Use every contact with the customer to build a relationship

Take responsibility to ensure nothing is left to chance

Operational Focus

Responding to customer requests

Booking in vehicles for service / repair

Checking in vehicles

Track vehicle through the workshop

Handover the vehicle

Achieve incremental sales

Use technology effectively

Manage your own performance

Contribute to effective working

Deal with customer complaints

Contribute to improved service processes

Business Focus

Work with other areas of the business to improve Retailer profit and customer care

Appreciate the impact of wider issues on the Retailer and customer

Represent the Volkswagen brand

Experience

Minimum 2 years as Automotive Service Consultant

Computer skills, including experience of operating word processing and database packages, email and internet

Proven track record in delivering excellent customer service