Service Coordinator

Chef's Aid is a growing commercial kitchen maintenance company operating across the UAE.

We're looking for a Service Coordinator who can play a key role in keeping our daily operations running smoothly. This position sits at the center of the business, working closely with clients, technicians, and internal teams.

Operations & Scheduling

• Coordinate daily service requests, inspections, and maintenance visits
• Schedule and assign technicians based on priority and location
• Help ensure service timelines and commitments are met

Client Communication

• Respond to service requests via phone and email
• Provide updates to clients on job progress and timelines
• Build positive and professional client relationships

System & Job Management

• Create and manage work orders on our management systems
• Track job progress and ensure information is accurate and up to date
• Highlight any delays or issues for quick resolution

Follow-Ups & Coordination

• Follow up on pending jobs, spare parts, and approvals
• Support job completion and proper closure of service reports
• Work closely with technicians and the spare parts team

• Experience in service coordination, dispatch, or operations
• Strong communication and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• A proactive mindset with good attention to detail
• Confidence in dealing with clients and handling day-to-day challenges

Experience in technical service environments (maintenance, facilities, HVAC, kitchen equipment, etc.) is a plus.