Service coordinator - Home Appliances

Job Title – Service coordinator

Key Responsibilities

• Coordinate and schedule daily service requests and assignments.
• Communicate with customers regarding service appointments, job status, and completion updates.
• Coordinate with technicians, drivers, and the operations team to ensure timely service delivery.
• Prepare and maintain service schedules, job sheets, work orders, and related documentation.
• Monitor pending, completed, and delayed service jobs and follow up accordingly.
• Update service status and job details in the relevant system or Excel sheets.
• Coordinate with customers and internal teams to resolve service-related issues.
• Follow up on pending jobs, spare parts, approvals, and other requirements.
• Maintain accurate records of completed and pending service activities.
• Prepare daily/weekly service reports and provide updates to management.
• Coordinate with the accounts team regarding completed jobs, supporting documents, and billing requirements.
• Handle customer queries and escalate unresolved issues to the concerned department.
• Support the operations team with day-to-day administrative and coordination activities.

Requirements

• Diploma or bachelor's degree in business administration, Operations, Logistics, or a related field.
• Previous experience in service coordination, operations, logistics, customer service, or a similar role is preferred.
• Good communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Excel and MS Office.
• Ability to multitask and manage multiple service requests simultaneously.
• Strong follow-up and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Good written and spoken English.
• UAE experience and knowledge of local operations will be an advantage.