Join the Sweater Revolution! At Sweater, we're not merely focused on car care. Our commitment to eco-conscious operations guides our expansion. As we forge ahead, we seek an astute Service Delivery Manager to spearhead the successful delivery of our services and ensure client satisfaction.
Your Mission:
Anchor the end-to-end service delivery process at Sweater. This encompasses supervising teams, liaising with clients, maintaining service quality standards, and collaborating with the RevOps team to ensure streamlined operations.
Key Responsibilities:
Manage and oversee the delivery of services, ensuring timelines, quality, and client expectations are consistently met.
Identify areas for improvement within the service delivery process and recommend actionable strategies.
Foster strong relationships with clients, acting as the primary point of contact for service delivery queries and concerns.
Lead and mentor the service delivery team, cultivating a culture of excellence and continuous learning.
Collaborate with the RevOps team to ensure that service delivery aligns with operational strategies and processes.
Requirements A minimum of 5 years in service delivery, operations, or a related field, with a proven track record in leading teams and handling clients.
Aptitude for problem-solving, paired with strong organizational and project management skills.
Proficiency in using tools and platforms that aid in service delivery and client management.
Exceptional communication skills in English, both verbal and written.
Benefits Be part of an eco-conscious team that values innovation and sustainable growth.
Engage with the intricacies of a dynamic startup environment, offering boundless opportunities for growth and development.
Shape the service delivery paradigm at Sweater, contributing directly to client satisfaction and business growth.
Elevate Sweater's reputation by ensuring impeccable service delivery! 
