Service Designer ( CX )

Skills & Qualifications Required

• Expertise in Service Design, Customer Experience (CX) Enhancement, and Digital Transformation.
• Strong experience in customer journey mapping and service blueprinting tools (Miro, Visio, Bizagi, Lucidchart, etc.).
• Knowledge of Dubai Services Framework, Dubai Model, and Zero Bureaucracy.
• Proven track record in enhancing customer journeys within government or large organizations.
• Strong facilitation and stakeholder engagement skills.
• Excellent report writing and visualization abilities.
• Bilingual (English & Arabic) preferred.
• good experience; prior UAE government/consulting experience is an advantage.