Service Desk Assistant

Fresher

Job Description

Key Accountabilities

Serve as the first point of contact for enterprise customers, handling daily incidents/service requests with adherence to ITIL best practices and SLA commitments.
Create and own the Trouble Tickets until resolution
Coordinate resolution of customers escalations and escalate to the concerned team for any non-standard incidents
Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes necessary.
Ensure conduct of behavior and representation of du values at all the times.
Work collaboratively with the team to ensure company image and brand values are illustrated at all the times
Provide feedback information on issues and concerns about procedures and products to optimize market intelligence gathering and improve customer service.
Prepare and maintain operational documentation related to incidents, access control, and standard procedures

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Last Updated: 29-09-2026 01:05:14 AM