Service Desk Delivery Manager Flyin Arabie Saoudite

Expected qualifications

Leadership or teamcoordination experience

Strong understanding of ITIL workflows

Ability to coach and review quality

Skilled in SLA/KPI reporting

Confident decisionmaking during escalations

Profil

Pour une mission sur site client en Arabie Saoudite.

Dure : 3 6 mois

Prsence sur site obligatoire

Anglais trs bien exig (langue de travail)

Notre offre

Key responsibilities

Oversee daytoday Service Desk operations

Allocate workload and ensure SLA compliance

Manage escalations

Run coaching and quality reviews

Maintain ticket hygiene standards

Coordinate with resolver teams

Produce SLA, KPI, trend, and satisfaction reports

SMART expectations

Ensure the team meets contractual SLAs and KPIs

Deliver weekly performance reports

Reduce reopen rates through quality checks

Manage staffing coverage