Service Desk Engineer

Who we are

- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.

-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.

-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.

JOB PURPOSE:

Troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

JOB DUTIES AND RESPONSIBILITIES

1. Troubleshooting and Identifying hardware and software technical issues.
2. Diagnosing and repairing hardware faults and network issues.
3. Install, configure, maintain, and repair various hardware and software components, such as servers, routers, switches, printers, scanners, laptops, smartphones, and tablets.
4. Installing and configuring hardware and software.
5. Speaking to customers to quickly get to the root of their problem.
6. Providing timely and accurate customer feedback.
7. Talking customers through a series of actions to resolve a problem.
8. Following up with clients to ensure the problem is resolved.

MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE

• Degree in computer science or information technology.

• Certification in Microsoft, Linux, or Cisco is advantageous.

• Prior experience in tech support, desktop support, or a similar role.

• Proficiency in Windows/Linux/Mac OS.

• Experience with remote desktop applications and help desk software.

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication.