Service Engineer

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Job Description

Roles And Responsibilities

Knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls.
Hands-on troubleshooting and repair of Gas and Liquid Analyzers.
Knowledge about In-situ and extractive type (Hot Wet & Cold Dry) Analyzers, CEMS.
Expertise in E+H Liquid and Optical Analytics or EHS (formally SICK) Gas Analytics will be an advantage.
Provide training to customers on maintenance, repair, commissioning of Endress+Hauser and EHS Analytics.
Develop internal competencies of service team through trainings.
Remote and technical support to customers as and when required.
Adaptiveness to various industrial environment requirements.
Travel to customer plant locations for startup and service work.
Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.), FATs.
Root cause problem analysis & resolution on site using personal as well as internal expertise.
Is responsible for quality, complaint management, safety, health and environmental aspects within his/her competencies.
Behaves according to our vision, mission and credo. Follows E+H Code of Conduct.
Knowledge and use of the EHS Service Software (SOPAS, FLOWGATE and COBIT)

Qualifications

Personal Attributes

strong technical aptitude.
taking initiative and ownership for his topics
assertiveness
willingness to travel
ability to abstract and concretize
Good communication skills and work ethics.
Understand and ownership of intrinsic aspects of after sales in terms of responsiveness