service management and technical support(Patient Monitoring and Life Support: knowledge of Hospital IT system, Anesthesia, Ventilation, UIS would also be beneficial) to local distributors, keep communicating and cooperating with headquarters for local service strategy setup;
Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures;
Provide training to distributors service team, keep improving the service quality and customers satisfaction;
Collect competitor's service-related info, for self-improvement;
Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.;
Keep collecting end users feedback and suggestions, and optimizing inside and outside workflow;
Organize the value-added service activity locally to increase the company image in the local market.
Requirements
Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
At least 3 years of customer service-related experience in the medical industry, preferably with a background in patient monitoring and life support servicing; Technically proficient in troubleshooting, repairing, and calibrating all medical products.
Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;
Accept frequent travel to local cities or sometimes other African countries as per work requirements;
Be able to adapt to company culture and be a good team player.
