Service Host (Local Talents Only)

Job purpose:

• Assist guests professionally across all Gourmet Service areas while maintaining high service standards.

• Anticipate guest needs and consistently exceed expectations.

• Promote Jayasom's wellness and sustainability culture by leading through example.

Key operational responsibilities:

• Participate in daily briefings and maintain open, effective communication with the team.

• Build warm, professional relationships with guests to ensure outstanding satisfaction.

• Deliver high-level gourmet service in line with Jayasom Amaala service standards.

• Maintain strong knowledge of food and beverage offerings, allergens, guest preferences, and wellness requirements.

• Operate the Micros POS system accurately as per assigned responsibility level.

• Provide proper guest greeting, table setup, order accuracy, and timely food delivery.

• Handle guest requests and complaints promptly, courteously, and professionally.

• Ensure compliance with hygiene, cleanliness, and sanitation standards across all service areas.

• Participate in trainings, tastings, inspections, and continuous service improvement initiatives.

• Support inventory control, daily operational reports, and special guest arrangements.

• Assist with opening and closing procedures of gourmet service outlets.

• Stay updated on service and culinary trends and share feedback with leadership.

Job requirements:

• BA in Hotel Management or equivalent qualification.

• Previous experience in a similar role within a luxury resort environment, including pre-opening exposure.

• Progressive experience delivering high-quality service standards.

• Strong knowledge of food regulations, health and safety standards.

• Familiarity with hotel information systems such as Opera, Fidelio, and Micros Symphony.