Hey there!
Are you one of those creative minds A character, a storyteller
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years
Join the audition and start scripting your own story at Paramount Hotels Dubai!
Job Purpose:
- Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards
- Provide accurate information about the hotel, including departments, services, outlets, facilities, operating hours, and Dubai attractions.
- Handle all internal and external calls efficiently and courteously, ensuring a consistently high standard of telephone service.
- Maintain comprehensive knowledge of hotel activities and operations to provide accurate information to guests and colleagues.
- Ensure all wake-up calls are arranged and completed accurately and punctually.
- Maintain and regularly update the VIP board with relevant in-house guest information.
- Maintain an accurate and up-to-date internal and employee telephone directory.
- Maintain a shift logbook and record relevant guest comments and information for effective communication.
- Maintain a helpful, friendly, and positive attitude toward guests and colleagues at all times.
- Follow all fire prevention, health, and safety regulations and procedures.
- Immediately report emergency calls and situations to the appropriate management team.
- Maintain confidentiality and professionalism when handling guest and hotel information.
Qualifications & Experience:
- Minimum 2 years of experience in a Switchboard/Telephone Operator role within a 5-star hotel in the Middle East, or in a Communication Centre position.
- Clear, calm, friendly, and courteous telephone manner.
- Good understanding of Front Office and hotel operations.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office and related applications.
