Job Title: Service Manager – Egypt
Key Responsibilities
- Manage overall after-sales service operations in Egypt, ensuring service quality, efficiency and customer satisfaction.
- Develop and manage authorized service centers and spare parts networks nationwide.
- Monitor key service KPIs, including repair turnaround time, first-time fix rate, customer complaints and service cost.
- Coordinate with distributors, service partners and internal teams to resolve major service issues.
- Manage spare parts planning, inventory and availability to support timely repairs.
- Handle escalated customer complaints and major product quality cases.
- Analyze service data and market feedback, and provide improvement recommendations to HQ and relevant business teams.
- Support new product launches, technician training and service capability development.
- Control service budgets and improve overall service operational efficiency.
- Ensure service operations comply with company policies and local regulations.
Requirements
- Bachelor's degree or above.
- 5+ years of experience in after-sales service, preferably in consumer electronics or home appliances.
- Strong experience in service center, spare parts and customer complaint management.
- Good leadership, communication and problem-solving skills.
- Fluent in Arabic and English.
- Strong data analysis and cross-functional coordination capabilities.
