Service Manager ITSM Functions

Role: Service Manager – ITSM Functions

Location: Hyderabad

Exp: 8-14 yrs

Mode of interview : Virtual

Must Have Skills:

• Strong hands‑on experience in IT Service Management BAU operations
• Deep knowledge of ITIL processes with real‑world execution experience
• Expertise in ServiceNow ITSM modules and operational reporting
• Proven experience handling Major Incidents and service outages
• Strong governance mindset with focus on SLA adherence and risk reduction

Excellent stakeholder communication and leadership skills

Good to have:

• ITIL v4 Certification
• ServiceNow ITSM Certification
• Experience in BFSI or regulated enterprise environments

Exposure to automation and process optimization