Service Manager MV/LV Electrical Systems

To manage and oversee all service, installation, commissioning, maintenance, retrofit and troubleshooting activities related to Medium Voltage (MV) and Low Voltage (LV) electrical systems, ensuring high-quality technical execution, customer satisfaction, safety compliance, and timely project delivery.

Responsibilities

• Plan, coordinate, and supervise the installation and commissioning of MV/LV electrical panels, switchgear, distribution boards, and associated electrical systems.
• Ensure all installation activities comply with approved drawings, technical specifications, project requirements, and applicable electrical standards.

•Provide technical support to customers during installation, operation, and maintenance.

•Develop service plans and maintenance contracts to improve customer retention and generate additional revenue.

•Ensure timely response to service requests and minimize equipment downtime.

•Lead, supervise, and develop service engineers, installation engineers, and technicians.

•Allocate manpower according to project priorities and customer requirements.

•Establish performance objectives and monitor team productivity.

•Prepare and manage service and installation budgets.

•Monitor project costs, manpower utilization, overtime, and subcontractor expenses.

Act as the primary technical escalation point for customers regarding installation and service issues.

•Maintain strong relationships with clients, contractors, consultants, and project stakeholders.

Qualifications

• Bachelor's degree in Electrical Power Engineering.
• Typically 8–12 years of experience in electrical installation, commissioning, maintenance, or technical service.
• At least 3 years of experience in a supervisory or managerial position.
• Strong experience with MV/LV switchgear, electrical panels, protection systems, and power distribution equipment.
• Demonstrated experience in managing field service teams and installation projects.
• Strong leadership and team management skills.
• Effective planning, coordination, and problem-solving abilities.
• Customer-focused mindset.
• Excellent communication and negotiation skills.
• Ability to manage multiple projects and urgent technical issues.
• Commercial awareness and cost-control capabilities.
• Ability to make sound decisions under pressure.